We use Canada Post to ship worldwide. Depending on your location you will be able to choose between Expedited Parcel Post (5-10 days) or XpressPost (2-6 days). All shipping methods include insurance up to a maximum of C$1000. If the selected shipping method is not available you will be contacted to determine an alternate method. Orders totalling less than C$40 will be subject to a C$5.00 handling fee.
We do not ship by any method that does not provide delivery confirmation.
All items will be shipped within 72 hours of confirmation of payment.
Returns and Refunds: All items are backed by our Satisfaction Guarantee. All items except those specifically marked "Final Sale" can be returned for a refund as long as it has not been damaged or altered. We must be informed of your decision to return the item within 15 days of the invoice date. If you are not satisfied with your purchase for any reason, please contact us immediately at info@frozenlightning.com or use the Contact Us link for return instructions. You will receive a full refund of the purchase price less shipping and handling.
All items being returned must be adequately packaged and sent via insured mail. We will not be responsible for lost items. Your refund will be processed as soon as the item in question has been received and verified.
